At jw88, we take the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data.
This Privacy Policy ("Policy") describes how jw88 ("jw88", "we", "us", "our"), the operator of the online gaming platform at jw88.lat ("Platform"), collects, processes, uses, stores, and discloses personal information about users ("User", "you", "your") of the Platform. This Policy applies to all personal data collected through the jw88 website, account registration process, customer support interactions, payment processing systems, and any other service we provide.
By registering an account with jw88 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, you must not use the jw88 Platform.
This Policy should be read together with jw88's Terms & Conditions. Where this Policy refers to consent as a legal basis for processing, that consent may be withdrawn at any time — however, withdrawal of consent does not affect the lawfulness of processing already carried out prior to withdrawal.
jw88, operating through its licensed entity under international online gaming regulations, is the data controller responsible for the personal data processed under this Policy. As data controller, jw88 determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable data protection law.
For all data protection queries, requests, or complaints, you may contact jw88's data protection point of contact at: [email protected]
jw88 collects personal data in the following categories, depending on your interactions with the Platform:
3.1 Registration & Identity Data
3.2 Financial & Transaction Data
3.3 Usage & Behavioural Data
3.4 Communications Data
jw88 uses the personal data we collect for the following purposes:
jw88 processes your personal data on the following legal bases:
jw88 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
jw88 uses cookies and similar tracking technologies on the Platform for the following purposes:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect your experience on the jw88 Platform.
jw88 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised.
jw88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Security measures in place include:
While jw88 takes all reasonable steps to protect your data, no electronic transmission or storage system is entirely immune to risk. In the event of a data breach affecting your rights and freedoms, jw88 will notify affected users and relevant authorities in accordance with applicable legal requirements.
As an international online gaming platform, jw88 may transfer your personal data to servers or service providers located outside Malaysia. Where such transfers occur, jw88 ensures that appropriate safeguards are in place — including standard contractual clauses, data processing agreements, or transfers to jurisdictions recognised as providing an adequate level of data protection. By using the jw88 Platform, you acknowledge and consent to the transfer of your personal data internationally as described in this Policy.
Subject to applicable law, you have the following rights in relation to your personal data held by jw88:
To exercise any of the above rights, please contact jw88 at [email protected]. We will respond to verified requests within thirty (30) days.
If jw88 discovers that personal data has been collected from a user under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided personal data to jw88, please contact us immediately at [email protected].
The jw88 Platform does not contain links to external third-party websites. Where jw88 integrates third-party services (such as payment processors or game providers), those services are subject to the privacy policies of the respective third parties. jw88 is not responsible for the data practices of third-party payment providers such as Touch n Go eWallet, Boost, GrabPay, or Malaysian banking institutions accessed via FPX/DuitNow. We encourage you to review the privacy policies of any payment service providers you use in connection with your jw88 account.
jw88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, applicable law, or operational requirements. Material changes will be communicated to registered users via the email address associated with their jw88 account and/or via a prominent notice on the Platform. The updated Policy will take effect upon publication unless a later effective date is specified. Continued use of the jw88 Platform following notification of changes constitutes acceptance of the revised Policy.
We encourage you to review this Policy periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jw88, please contact our data protection team:
If you are not satisfied with jw88's response to a data protection concern, you may have the right to lodge a complaint with the relevant data protection supervisory authority in your jurisdiction.
All data transmitted between your device and jw88 is protected by 256-bit SSL/TLS encryption — the same standard used by major financial institutions. Your login, payment, and personal data never travel unprotected.
jw88 does not sell, rent, or trade your personal data to third parties for their own marketing purposes — ever. Data sharing is limited strictly to service providers necessary for Platform operation, and all are bound by confidentiality obligations.
You can access, correct, delete, or export your personal data at any time by contacting jw88 support. We respond to all verified data rights requests within 30 days, in line with applicable data protection regulations.
jw88 uses cookies only for essential Platform functions, analytics, and marketing (where consented). You control your cookie preferences through your browser settings. We don't use hidden tracking techniques.
Financial data — including your Touch n Go eWallet ID, Boost account, Maybank2u, CIMB Clicks, or DuitNow/FPX details — is encrypted at rest and in transit. jw88 does not store full card numbers or CVV codes on our systems.
jw88 enforces strict 21+ age verification to protect minors. Any data found to belong to users under 21 is deleted immediately and the associated account closed without delay. Child protection is a non-negotiable priority.
If you have any questions about how jw88 handles your personal data, our support team is available 24/7. You can also review our related policy pages below.